The social media business process is poised for exponential growth owing to technological advancements in the fields of cloud computing, the Internet of Things (IoT), big data and analytics, and the increasing adoption of social media platforms by enterprises
Globally, 89% of enterprises have policies to implement digital-first business strategy. Out of this, 44% have already adopted. Digitalization has equipped business process management (BPM) with mobility and real-time access to managing effective workflow and after sales customer support more competitively and economically.
Disruptive Trends have been recorded as 55% of start-ups already enjoy enhanced revenue (by 34%) by such implementations. BPM serve to meet the increasingly sophisticated customer demand for hassle-free interactions across multiple channels, networks, and touch-points to generate substantial demand. We structure a facility where systems, information and people interact efficiently.